Strategy

We identify and address the gaps between where a digital service is and where it needs to be. With more than 20 years’ experience, we really know strategy consulting, research, business analysis and technical design. Taking a collaborative approach, we ensure business needs align with what users need. We work at pace, but never at the cost of quality.

• align stakeholders around a vision, strategy and roadmap
• appraise and recommend products and technologies
• plan transitions from legacy technologies to cloud
• analyse, scope and define new digital and AI services, marrying user and business needs
• build internal knowledge and capabilities

Design

We design digital products and services for the people who are actually going to use them. Marrying the needs of users with those of businesses and organisations, to ensure the right things are being designed and built. User research informs and validates our decisions about content and interaction design. We prototype and test, in person and remotely, early and often. We bake in accessibility and inclusivity to everything we do to guarantee what’s designed is usable by everyone. We can help:

• understand user and business needs, preferences, behaviours and desires
• map journeys, pain points and personas
• audit content and evaluate SEO and web analytics
• synthesise insights to drive ideas and decisions
• shape information architectures, content types and content strategy
• define keyword strategy to ensure content is meeting user needs
• rapidly design mockups and functional prototypes
• run and analyse usability tests of these prototypes
• iterate designs based on findings

Technology

We develop responsive, accessible digital solutions, working in tandem with user-centred design. A mobile-first approach ensures interfaces and experiences work across devices. All of our technical development work is stable and accommodates change. We lean on our two decades’ worth of experience in building and architecting custom digital solutions. Digital services are delivered using a range of .Net and Azure Platform as a Service technologies. We can help:

• create intuitive and engaging user experiences
• refine how content and designs are supported by underpinning logic and functionality
• establish content management and collaboration with Umbraco and SharePoint
• understand and build towards complex requirements for application functions, system integrations and data processing
• engineer technology solutions following industry best practices within a secure development lifecycle
• integrate a variety of open source and proprietary platforms
• deliver and support solutions through staged releases – alpha, beta and live

Data and AI

Data only has value if you can extract meaningful insights from it. We specialise in empowering large organisations to harness the full potential of their data assets. By reshaping how everyone accesses, manages and acts on data and insights. We help lay the foundations for making the most of opportunities in AI and automation. Using a range of Azure technologies including Fabric, Azure Synapse and Azure Cognitive Services, we support data transformation. We offer a comprehensive suite of data services designed to drive transformation including:

• strategy and governance to ensure data accuracy, security and compliance
• architecture and engineering skills to integrate disparate data sources into unified data platforms
• visualisations that transform complex data into compelling dashboards and reports
• data science capabilities to develop models that provide actionable insights
• analysis to extract meaning from data

We can also help experiment and scale the use of AI in organisations by:

• identifying use cases that will increase productivity and drive automation
• integrating proprietary data sources with foundational models using APIs
• customising open source large language models
• establishing machine learning operations (MLOps) capabilities